• Return, Exchange & Cancellation Policy

Return, Exchange & Cancellation Policy



Returns, Replacement & Refunds Policy

At HomeJoy (homejoy.me), your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. That’s why we’ve created a straightforward return, replacement, and refund policy to ensure a hassle-free shopping experience.

Please review our policy below for details on how to request a return, replacement, or refund.

1. Return Policy

We accept returns under the following conditions:

  • Intimation Window: We must be intimated about the return within 3 days of delivery.

  • Return Window: Items must be returned within 7 to 10 days of delivery.

  • Condition: Items must be in their original condition, unused, and in their original packaging with all tags intact.

  • Exclusions: Certain items, such as clearance, final sale, or customized items, are non-returnable (these exclusions will be noted on the product page).

  • Compulsory Requirement: A parcel opening (unboxing) video is mandatory. To process any claims or issues, a clear video of you opening the sealed parcel must be provided. Without this video, we will be unable to process any claims.

  • Return Shipping Fees: Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

To initiate a return, please contact our customer service team via WhatsApp at +91 98765 43210 with your order number and details about the product you wish to return.

2. Replacement Policy

If your item arrives damaged, defective, or incorrect, we are happy to replace it at no additional cost.

  • Reporting Window: You must report the issue within 24 hours of delivery via WhatsApp at +91 98765 43210 with:

    1. Your Order Number.

    2. A brief description of the issue.

    3. Parcel opening video (Mandatory for all damage/defect claims).

    4. Clear photos of the damaged or incorrect item.

  • Dispatch & Delivery: Once approved, your replacement will be shipped within 24 hours. It will be delivered to you within 2 to 10 days, depending on your location.

3. Refund Policy

Refunds are available under the following conditions:

  • Return Refunds: If you return an item in accordance with our Return Policy (see Section 1), a refund will be processed once we receive and inspect the returned product at our warehouse.

  • Processing Time: Refunds will be approved/processed within 24 hours of inspecting your returned items or verifying your complaint.

  • Payout Method: Refunds will be issued back to the original payment method used at checkout (or to a designated bank account for COD orders). Please allow 5 to 7 business days for the refund to reflect in your account after processing.

  • Alternative to Replacement: If your item is damaged, defective, or incorrect and you do not wish to receive a replacement, you may request a full refund instead.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, replacement, or refund:

  • Clearance or final sale items.

  • Customized or made-to-order products.

  • Any item not in its original condition, damaged due to misuse, or missing parts/packaging.

5. Return Shipping Information

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us.

  • All returns must be shipped by the customer to our main warehouse address. Please note that we currently do not offer reverse pickup services.

  • We strongly recommend using a trackable courier service to ensure your return safely reaches us.

HomeJoy Warehouse Return Address:

HomeJoy Logistics Center

Plot No. 3, Green Park 2, Behind Mathura Hotel,

Poman, Tal. Vasai, Maharashtra - 401208

Note: Please do not call warehouse receiving for inquiry; all return inquiries must be submitted via WhatsApp support.

6. How to Start a Return or Replacement Request

  1. WhatsApp Us: Send a message to  with your Order Number, product details, and the reason for return or replacement.

  2. Attach Evidence: Include your parcel opening video and relevant photos if the item is damaged or incorrect.

  3. Follow Instructions: Our customer support team will review your request within 24 hours and provide the next steps.

7. Questions or Concerns?

If you have any questions about our return, replacement, or refund policy, feel free to reach out:

  • WhatsApp Support: +

  • Email Support: support@homejoy.me

  • Working Hours: Monday – Saturday | 9:30 AM – 6:00 PM IST

Thank you for shopping with HomeJoy. We appreciate your trust and look forward to making your home experience seamless and joyful!