• Shipping & Delivery Policy

Shipping & Delivery Policy



Shipping & Delivery Policy

Thank you for shopping with HomeJoy (homejoy.me)! We strive to provide fast, reliable, and affordable shipping across India to ensure your experience with us is seamless and hassle-free.

1. Processing Time

  • Standard Dispatch: Orders are typically processed and dispatched within 1 to 2 business days (Monday to Saturday, excluding public holidays).

  • Cut-Off Time: Orders placed after 2:00 PM (IST) or on weekends/public holidays will be processed on the next business day.

  • You will receive an automated confirmation message via WhatsApp and Email with tracking details once your order has been shipped.

2. Shipping Rates & Thresholds

Order Type / Total Shipping Fee
Orders above ₹495 FREE Shipping
Orders below ₹495 Flat ₹50 Shipping Fee
Cash on Delivery (COD) Additional ₹100 COD Fee (Applies to all COD orders regardless of total)

3. Estimated Delivery Timelines

Delivery times vary depending on your geographical location. The standard delivery windows are as follows:

  • Maharashtra & Gujarat: 2 – 3 Business Days

  • Rest of India (Other States): 4 – 7 Business Days

  • Special Regions: (Jammu & Kashmir, North Eastern States, Andaman & Nicobar Islands): 5 – 10 Business Days

> Note: Timeframes are estimates and may vary slightly due to weather conditions, regional restrictions, or courier delays during festive seasons.

4. Delivery Locations & Restrictions

  • We ship to almost all serviceable pin codes across India.

  • At this time, we do not ship to P.O. Boxes, APO/FPO military addresses, or international destinations.

5. Cash on Delivery (COD)

  • Cash on Delivery is available for most locations in India for orders above ₹495.

  • A fixed COD fee of ₹100 is added at checkout to cover operational courier costs.

  • Availability of COD is subject to pin-code serviceability by our carrier partners.

6. Order Tracking

  • Once dispatched, tracking information will be sent directly to your Email and WhatsApp.

  • You can monitor your shipment's live progress directly using the tracking link provided by our courier partner.

7. Damaged, Defective, or Missing Packages

  • Verification Required: If your package arrives damaged, tampered with, or missing items, you must report it within 48 hours of delivery.

  • Unboxing Video Requirement: To process a replacement or refund smoothly, a clear unboxing video and photos of the outer package and contents are mandatory.

  • Lost or Stolen Packages: Once a package is marked as "Delivered" by the courier, HomeJoy is not directly responsible for lost or stolen items. However, our team is happy to assist you in filing a claim or resolving disputes with the logistics carrier.

8. Address Changes & Failed Deliveries

  • Please ensure your shipping details are accurate at checkout. If you spot an error, message us immediately via WhatsApp. Once an order has been handed over to the courier, changes cannot be guaranteed.

  • Courier partners will attempt delivery 2 to 3 times. If delivery fails due to an incorrect address, non-availability, or customer refusal, the package will be returned to our warehouse.

9. Customer Support

Have a question about your order or shipping status?

  • WhatsApp Support: +91

  • Email: support@homejoy.me

  • Support Hours: Monday to Saturday | 9:30 AM – 6:00 PM IST (Excluding Public Holidays)